“Another awesome job done by Joe Gray the technician
Vast knowledgeable and listen your needs then start to diagnose right away
👍🙏🤗
Well Done Joe and the Heat Source Mechanical Com
Love your services as always
Bonna and Bruce Downs👍”
“I would like to leave a review for JR, a technician from Heat Source Mechanical, who repaired my furnace. His work ethic is truly outstanding, and he completed the job efficiently and in a timely manner. As a senior citizen, I especially appreciated his kind, respectful, and caring attitude toward me throughout the entire process. He took the time to explain what he was doing and made sure I felt comfortable and informed. It’s not often you come across someone so professional, patient, and considerate. I highly recommend JR to anyone in need of quality service—he is a real asset to the company.”
“Customer Service – After the Sale
First, These issues were NOT with HeatSource
Mechanical, the issues were with several recently
Manufactured Product Defects.
Summary: Three (3) complete heating system installs
and 17 service calls to fix several Manufacturer Defects,
all under warranty that HeatSource Mechanical honored.
Let me explain.
HeatSource installed a Combi Heating unit some time
ago and since day one it did not work properly.
HeatSource, at my request, visited our home 17 times to
correct the issue(s). At one point HeatSource replaced the
complete Combi Heater with a new like unit at no charge.
The issues with the newly installed Combi Heater were
still present and frustrating. HeatSource was just as
frustrated about the issues and had been on the phone
countless times with the manufacturer trying to resolve
the issues with no end.
At the end of last year (2025) the manufacturer, with
no warning, closed their operations in the United States
and left America. This left thousands of companies in the
USA with no way of warrantying their products or with
access to parts for repairs.
This is where it gets good! I received a call from the
owner of HeatSource asking me to come in for a meeting
on my situation. The owner, Denis, offered to replace my Combi unit with a completely different manufacture’s,
heating system, at no cost to us. When I asked, why he
was willing to do this after the original heater manufacture
left the country, he replied, “Some time ago, I wrote to you
that I would not abandon this situation, because I believe
in our ‘customer satisfaction’ as a first priority”.
Then to further solidify that statement, I found that
Denis had purchased, from an Alaskan supply company,
all of their new and now defunct heater parts. This was
done so HeatSource could now honor the “warranties” to
his customers of the extinct manufacturer. Again, showing
his commitment to “customer satisfaction being his
number one priority”.
If your looking for the “old fashioned company” with
core values, that show they stand behind their products,
after the sale, just like your Grandfather may have talked
about in the era of: “Your handshake is only as good as
your word” & “Your word is as good as any contract”,
HeatSource is that present day company.
Ending Note: Two days after my meeting with Denis, our
new heater was installed by Richard and Jason. They did
a superior and professional job.
Our heartfelt thanks to: Denis, Mary Ann & Jesse. All
outstanding in their commitment to customer service
Randy and Joanne”
“Heatsource Mechanical has been so good to me and my family! When our heat went out in the big snow wind storm of 2022 they were the only company who would come out and see what was going on. I have had them out to my home on multiple occasions and have never had a bad experience! They are very responsive, knowledgeable, and care about their customers! I would recommend them for any of your heat needs! Thank you Heatsource Mechanical for always taking care of my family’s heating needs!”
“Jesse was professional and efficient. He also was very good at informing us about our system. They are highly recommended.”
“Trey was very professional and prompt. He thought outside the box and came up with a fik for now until I can resolve the problem. Thank you for getting me some heat at these cold temps”
“This is a test form from BxB, please confirm when received.”
“Heat Source installed my furnace in 2022 and I paid $288.00 to get a annual maintenance service. It's been $288 in 2023, 2024 and this month it was $390.00, Why?”
“Everything was wonderful! From the free inspection and estimate, to the removal of our old furnace and the installation of the new one. The gentleman that installed our new furnace were polite and informative. They worked quickly and kept me informed of the progress every step of the way. My family will have a warm and cozy winter now.”