Excellent
4.8
Jacqueline Gerrish
Heat source were very friendly and professional. They were able to get a tech out with in 30 minutes (Jessy) and let me know the problem. They told me the cost of coming out and running diagnostics. Jessy made sure I understood they may not beable to fix it the same day, depending on the issue or part. He answered my questions, pointing out there were several wind storms, there was a lot of dirt in the filter, and the age of our system.
Once he figured out the problem, he was upfront with needing to order a part, and did not make empty promises on when, but gave an estimation of one to two days part availablity. He let me know there were several possibilities to why the system failed. Jessy also made suggestions on how to keep the house warm until parts came in, if no one wanted to use the fireplace. Lastly, I'd like to add, the office line answers phone calls quickly, provides the same exceptional customer service, patience, and understanding of urgency.
Carol Robins
I have had nothing but the best service from Heat Source. Whether I talk to someone on the phone, have a rep out, or have service done, everyone is kind, professional, and you can tell they care about their customers!
Gregory Miller
Dwight Stuller
Jesse helped me out again, as luck would have it, my furnace quit as soon as I left for vacation

I called the emergency line (was on a Saturday) and he called me back with in minutes and headed over

Can’t say enough good about his professionalism and expertise in trouble shooting

Thank you again for all your help.
Maria Cunningham
4/09/24
Arrival to the premises on time.
Technicians, Trey and Hayden, were focussed and detail oriented at every stage of the furnace's installation. Accurate, logical and neat layout of pipe routing and furnace placement. Careful control of materials and work space. Safety and professional ethics were always observed. Respectful and reserved at all times. High standards of service. We thank you!
Two days after installation, water temperature adjustment was needed. We contacted HeatSource Mechanical who responded timely by dispatching technician Jesse K. He conducted the needed adjustment(s) effectively and professionally.
yabshore
Having problems with my on-demand hot water system. Heat source was the installer of the system in my residence. They responded quickly to my request for Service. I was able to track their technician right to my door giving me time to secure my dogs. Technician listen to my concerns and went straight to the problem and solved it within five minutes. He then made adjustments to the unit for the weather that we are having so I would not have a reoccurrence. The technician was friendly, professional, and knowledgeable.
Rodney Price
Very professional and expedient with services rendered. Extremely satisfied with work Frank performed.
David Mcgee
Gentlemen were professional and polite
Explaining the safety function
Getting parts on order
Most of all we have heat
Venera Mehmedi
joshua sanchez
The crew that was sent out to replace my garage heater was top notch. They were very quick and very professional. Whatever they get paid they should be doubled in pay.
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Oil Furnace Repair in North Pole, AK 99705

“Trey was very professional and prompt. He thought outside the box and came up with a fik for now until I can resolve the problem. Thank you for getting me some heat at these cold temps”
- Tony H.

Gas Furnace Maintenance in Wasilla, AK 99654

“Heat Source installed my furnace in 2022 and I paid $288.00 to get a annual maintenance service. It's been $288 in 2023, 2024 and this month it was $390.00, Why?”

- andrew P.

Gas Furnace Replacement in Palmer, AK 99645

“Everything was wonderful! From the free inspection and estimate, to the removal of our old furnace and the installation of the new one. The gentleman that installed our new furnace were polite and informative. They worked quickly and kept me informed of the progress every step of the way. My family will have a warm and cozy winter now.”

- Andrea D.

Gas Furnace Replacement in Wasilla, AK 99654

“Had to get my furnace replaced and chose to use HeatSource, they did a great job the technicians were friendly and got the job done quick. I am glad that I chose to use HeatSource.”

- Melinda B.

Boiler Repair in Wasilla, AK 99654

“This is my first encounter with Heat Source. Jesse knew exactly what was wrong very quickly. He found problems that other companies had not found. What I really liked is that he explained what and why it was wrong, at my level of knowledge. Definitely calling them again if I get new issues.”

- Mike W.

Gas Furnace Replacement in Palmer, AK 99645

“Sway and the Heat Source team were amazing, informative and caring. Everyone seemed real and that’s hard to find these days. They made a very difficult time a little easier to deal with. We would highly recommend them. We appreciated everything the team did. It was nice to work with wonderful people. God bless you all.”

- George P.

Gas Furnace Maintenance in Palmer, AK 99646

“Heat Source Mechanical has been my go-to for furnace problems and maintenance for several years now, and I always request Joe Gray.

Joe knows his business, communicates effectively, and goes the extra mile to insure problems are resolved correctly the first time. He anticipates possible problems and solutions and has the parts he needs on his truck– instead of having to go back to the shop to get them.”

- Christine F.

Gas Furnace Maintenance in Wasilla, AK 99654

“Joe crushed it. He recommended service ideas/opportunities without pressure. Very transparent about the work and preventative maintenance. There’s a reason we use HSM as our go to for heating and cooling maintenance.”

- Robert H.
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