Excellent
4.8
Jacqueline Gerrish
Heat source were very friendly and professional. They were able to get a tech out with in 30 minutes (Jessy) and let me know the problem. They told me the cost of coming out and running diagnostics. Jessy made sure I understood they may not beable to fix it the same day, depending on the issue or part. He answered my questions, pointing out there were several wind storms, there was a lot of dirt in the filter, and the age of our system.
Once he figured out the problem, he was upfront with needing to order a part, and did not make empty promises on when, but gave an estimation of one to two days part availablity. He let me know there were several possibilities to why the system failed. Jessy also made suggestions on how to keep the house warm until parts came in, if no one wanted to use the fireplace. Lastly, I'd like to add, the office line answers phone calls quickly, provides the same exceptional customer service, patience, and understanding of urgency.
Carol Robins
I have had nothing but the best service from Heat Source. Whether I talk to someone on the phone, have a rep out, or have service done, everyone is kind, professional, and you can tell they care about their customers!
Gregory Miller
Dwight Stuller
Jesse helped me out again, as luck would have it, my furnace quit as soon as I left for vacation

I called the emergency line (was on a Saturday) and he called me back with in minutes and headed over

Can’t say enough good about his professionalism and expertise in trouble shooting

Thank you again for all your help.
Maria Cunningham
4/09/24
Arrival to the premises on time.
Technicians, Trey and Hayden, were focussed and detail oriented at every stage of the furnace's installation. Accurate, logical and neat layout of pipe routing and furnace placement. Careful control of materials and work space. Safety and professional ethics were always observed. Respectful and reserved at all times. High standards of service. We thank you!
Two days after installation, water temperature adjustment was needed. We contacted HeatSource Mechanical who responded timely by dispatching technician Jesse K. He conducted the needed adjustment(s) effectively and professionally.
yabshore
Having problems with my on-demand hot water system. Heat source was the installer of the system in my residence. They responded quickly to my request for Service. I was able to track their technician right to my door giving me time to secure my dogs. Technician listen to my concerns and went straight to the problem and solved it within five minutes. He then made adjustments to the unit for the weather that we are having so I would not have a reoccurrence. The technician was friendly, professional, and knowledgeable.
Rodney Price
Very professional and expedient with services rendered. Extremely satisfied with work Frank performed.
David Mcgee
Gentlemen were professional and polite
Explaining the safety function
Getting parts on order
Most of all we have heat
Venera Mehmedi
joshua sanchez
The crew that was sent out to replace my garage heater was top notch. They were very quick and very professional. Whatever they get paid they should be doubled in pay.
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Gas Fireplace Repair in Wasilla, AK 99654

“So far I’m very happy with the service. The technician,Joe, was polite and knowledgeable. He was on time and performed his inspection thoroughly. We are now waiting for research on a part for our 25-30 year old stove. I’m confident they will find it and complete the repairs in a timely manner.”
- LYNDA M.

Gas Fireplace Repair in Wasilla, AK 99654

“So far I’m very happy with the service. The technician,Joe, was polite and knowledgeable. He was on time and performed his inspection thoroughly. We are now waiting for research on a part for our 25-30 year old stove. I’m confident they will find it and complete the repairs in a timely manner.”

- LYNDA M.

Gas Furnace Maintenance in Palmer, AK 99645

“Thomas came today-10/4-to service my furnace & change the water filter.

He did a fantastic job & gave me great feedback regarding my furnace & filter.

Thomas is a great technician!”

- Alice O.

Gas Furnace Maintenance in Wasilla, AK 99654

“Thomas was very polite and arrived on time for the appointment! I was very satisfied with the clear communication and the care he took on the task at hand. I would recommend Thomas and Heat Source to family and friends”

- Amanda L.
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